At Welding Greek Institute (WGI), we are committed to a transparent and fair process for managing appeals and complaints related to our qualification and certification activities. This procedure ensures all concerns are addressed efficiently and impartially through a three-level resolution mechanism.
1. Purpose
This procedure outlines the structured approach for lodging and resolving complaints and appeals concerning:
- Examination results
- Assessment procedures
- Conduct of WGI personnel
- Misuse of diplomas or certificates
- Activities of the Governing Board or any associated bodies
2. Who Can Appeal or Complain?
Any individual or organization affected by WGI decisions or actions can submit a complaint or appeal.
3. How to Submit
All appeals and formal complaints must be submitted in writing to the WGI General Director , info@wgi.gr and should include:
- Personal or company details
- Clear description of the issue
- Relevant supporting documentation
4. Applicable Fees
- For appeals related to exam re-marking or feedback, the following fees apply:
€100 per examination paper (theory, practical, or oral). - Payment may be made by bank transfer.
- Fees must be paid in full before the review process begins.
5. Three-Level Resolution Process
Level 1: Initial Investigation
- Handled by: WGI General Director
- Process: Review of submitted documents, investigation, and written response to the complainant/appellant
- If not satisfied, the issue can proceed to Level 2
Level 2: Escalated Review
- Handled by: Chief Executive / Scheme Manager
- Process: Further investigation, review of Level 1 findings, potential appointment of a new investigator
- A written decision is provided to the affected party
- If still unresolved, the issue moves to Level 3
Level 3: Final Decision
- Handled by: WGI Governing Board
- Process: A dedicated Appeals or Complaints Committee (3 independent members) may be appointed.
- A hearing is arranged, and the Governing Board issues the final, non-appealable decision.
6. Timeframe
Appeals or complaints must be submitted within six (6) months of the related incident.
7. Records & Confidentiality
All cases are registered, tracked, and stored in the Complaints and Appeals Register for a period of 10 years, ensuring full confidentiality and transparency.
8. Contact
For more information or to initiate a complaint or appeal, please contact: 📧 Email: info@wgi.gr
